Shipping Policy

Thank you for visiting our store! This shipping policy outlines how and where we ship, so you know what to expect after placing an order. Please read it carefully.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after we receive your order confirmation. Please note that this is the time needed to prepare your items for shipment and does not include the actual transit time to your destination.

2. Shipping Destinations & Estimated Delivery Times

We are thrilled to ship internationally! Below are the estimated shipping times for different regions. Please be aware that these timeframes are estimates and are not guaranteed, as they depend on carrier performance and customs processing.

3. Shipping Costs & Methods

Shipping costs are calculated and displayed at checkout based on your location and the selected shipping method. We work with reliable carriers to ensure your order arrives safely.

4. Order Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number on the carrier's website to follow your package's journey. Please allow up to 48 hours for the tracking information to update in the system.

5. International Shipping: Customs and Import Taxes

For international orders, please note that your purchase may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the customer's responsibility and are not included in the item price or shipping cost we charge. We recommend contacting your local customs office for more information.

6. What If My Order Is Delayed, Lost, or Damaged?

• Delays: While we provide estimated delivery times, occasional delays due to carrier issues, weather, or customs are beyond our control. We appreciate your patience in such situations.

• Lost or Damaged Items: We are committed to ensuring you receive your order in perfect condition. If your package is lost in transit or arrives damaged, please contact us within 7 days at info@AutoGlim.com with your order number and photos of the damaged product. We will work with the carrier to resolve the issue promptly.

7. Failed Delivery & Incorrect Addresses

If a delivery attempt fails due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, it will be returned to us. We will contact you to arrange a re-shipment, which will incur additional shipping charges. Please ensure your shipping address is accurate.

8. Returns & Refunds

We want you to love your purchase. If you wish to return an item, please review our full Return & Refund Policy for details. In general, return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Contact Us

If you have any questions about our shipping policy, please don't hesitate to reach out to us at info@AutoGlim.com.